Privacy Policy

1. Introduction

CRW Property Group ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") of South Africa.

2. Information We Collect

We collect personal information that you voluntarily provide when:

• Completing our contact form (name, company, email, phone, enquiry details)
• Communicating with us via email, phone, or WhatsApp
• Visiting our website (through cookies and analytics)

3. How We Use Your Information

Your personal information is used to:

• Respond to your enquiry and provide commercial property advisory services
• Communicate with you regarding our services
• Improve our website and services through analytics

4. Legal Basis for Processing

We process your personal information on the basis of your consent (provided when submitting the contact form) and our legitimate interest in responding to business enquiries.

5. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information with service providers who assist us in operating our website and conducting our business (e.g., email delivery services), subject to confidentiality obligations.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time

8. Cookies

Our website uses cookies for analytics purposes. You can control cookie preferences through the cookie consent banner displayed on your first visit. Essential cookies required for the website to function are always active.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Contact the Information Officer

For any privacy-related enquiries or to exercise your rights under POPIA, contact:

11. Complaints

If you believe your personal information has been processed in violation of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.